Having worked extensively in, and also owning and operating premier holiday parks, the BelgraviaPRO team have witnessed first-hand the inconsistency in standards of service, work practices and attitudes to customer service and staff training. BelgraviaPRO runs courses through its training arm PRO Management (RTO Code 40890), a leading authorised delivery agent for caravan park and resort staff training. Nationally recognised courses are on offer to existing caravan park staff and also to those wishing to begin a career in the industry.
BelgraviaPRO’s administration team has been involved in the park industry for over 29 years and working with the team of PRO Management, they are determined to provide a credible alternative.
The industry-based trainers possess the experience required to provide valuable insight into the “real-life” operation of busy holiday parks and resorts.
As a Registered Training Organisation (RTO Code 40890), PRO Management upholds its obligation to provide quality training and assessment. In conjunction with a busy, operational holiday park, PRO Management offers an industry-based training course that:
- has accredited qualifications and is nationally recognised
- involves an online e-learning program
- customises training delivery to meet industry needs with park operators and staff
- offers hands on practical-based learning within an operational park as well as theory-based work in a
- classroom environment
- involves assessments based on real life work projects
We also offer a hands-on practical component. This two-week course would suit people wanting to gain employment in holiday parks, motels and/or resorts. It would suit an individual who wants to gain real-life practical experience, but do not want to study online to gain a full qualification.
PRO Management’s practical component offers training that focuses on:
- customer service
- daily workshops of RMS (Reservation Management System)
- administration and operational duties (rostered shifts in Reception/Back Office)
- WHS workshop
- housekeeping (rostered shifts with housekeeping staff)
- operational duties – including grounds and pool maintenance.
For further information on this exciting opportunity, please contact us:
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Industry-based and experienced holiday and caravan park staff are the committed trainers for all PRO Management’s courses. All staff have undergone years of practical experience in a tourism and caravan park environment, covering all facets of front and back office, sales and marketing, maintenance and grounds operations as well as having experience in park sales, staff recruitment and overall business management.
Click here to get to know our staff.
All trainees who successfully complete these courses receive a nationally recognised certificate demonstrating their knowledge, commitment and achievements. It is becoming evident that even experienced caravan park staff receive positive outcomes from these training courses and the courses will expand on their existing knowledge and insight into working in the industry. We aim to produce a learning culture within the industry to better equip existing staff, and also help train and encourage new staff into the industry.
Our training courses involve online theoretical components, as well as a compulsory two-week practical training course that takes place at one of our designated training parks. The practical courses are mandatory for the trainers to evaluate and assess trainees in their caravan park work environment. The online learning option allows trainees to undertake flexible study options to suit every individual.
There are a number of different options for trainees of PRO Management to have their full qualification course fees subsidised by the Government (provided eligibility criteria is met). These options are only available to New South Wales or Queensland residents.
For more information, visit our Government Funding page.
For more information about our training services, including the enrolment process, head to our Student Information page.