Onaero Bay Holiday Park to benefit from upgrades under new management

BelgraviaPRO has announced that it will commence management of the Onaero Bay Holiday Park from the 1st of November 2020.

Located just 11.5km north of Waitara, Onaero Bay Holiday Park has a spectacular view of the Onaero River and native bushland. The Holiday Park is perfectly situated to get away from the hustle and bustle of city life, and with limited cellphone coverage, ensures that campers will be able to completely switch off and wind down.

BelgraviaPRO has plans to introduce its Pure Glamping Eco accommodation offering at Onaero Bay in the coming months. “We were attracted to the stunning location and quiet family-friendly atmosphere at Onaero Bay,” said Karen Golden, BelgraviaPRO General Manager of Travel and Wellness.

“We are looking forward to further improving on this beautiful campground and providing guests with the options to stay in their own tents or to book one of our Pure Glamping Eco tents that will include indoor woodfire heaters, full Queen size beds, private outdoor barbeque areas with seating and many other features that will make camping feel like a five star experience,” said Karen.

Joy Buckingham, New Plymouth District Council Chief Financial Officer said, “We’re really thrilled that an established leisure company like Belgravia Leisure is coming to Taranaki.  This is great news for our District and we’re looking forward to seeing how Belgravia will develop Ōnaero Bay Holiday Park and open up opportunities for the wider tourism sector as we welcome people to our Lifestyle Capital and continue our work to get us Back On Our Feet, building on our $20m relief package after the economic turmoil of Covid-19.”

Apart from the introduction of luxury camping, BelgraviaPRO also plans to upgrade park amenities to create an improved guest experience for campers on the site. Onaero Bay Holiday Park is open now for bookings. Click here to find out more about Onaero Bay Holiday Park.

BelgraviaPRO successfully transitions into Guilderton Holiday Park in Guilderton, Western Australia

Guilderton Holiday Park provides an almost undiscovered getaway less than 100km from Perth. The Holiday Park is situated at the mouth of the Moore River, and just metres from one of the most peaceful stretches of the Western Australian coastline.

BelgraviaPRO’s General Manager of Tourism and Wellness, Karen Golden, notes “We are thrilled to be given the opportunity to partner with the Shire of Gingin for greater community outcomes and to provide greater tourism offerings in the local region.”

“We are also excited to announce that the Park will be called Guilderton Holiday Park in line with the transition. The name change supports the desire to promote the ‘holiday’ aspect of the park and the region in addition to promoting tourism in and to the region. We will also be introducing eight new glamping sites at Guilderton Holiday Park. With the launch of these eco-friendly luxury glamping sites, we look forward to creating jobs within the community and stimulating the local economy,” Golden concluded.

Shire of Gingin CEO, Aaron Cook, is pleased to have BelgraviaPRO come aboard. “They’ve already commenced liaison with Shire officers and community members in Guilderton and they’ve been a pleasure to work with thus far. Some of our staff have worked with BelgraviaPRO for other facilities in previous roles at other Shires so they know from this experience how passionate BelgraviaPRO are and just what they can bring to the table. Staff and council are looking forward to seeing how they will progress and grow Guilderton Holiday Park.”

BelgraviaPRO is a subsidiary of Belgravia Health and Leisure Group who, in addition to the 25 tourist parks under BelgraviaPRO management, also manage over 200 aquatic, fitness, golf and wellness venues on behalf of over 70 local and state governments and private businesses.

With an excellent track record in a variety of different environments ranging from high end resorts to remote outback locations, BelgraviaPRO is proud of its partnership approach towards the management of its tourism and holiday assets.

By actively working with the local community to complement and support the local tourism industry, BelgraviaPRO is confident that Guilderton Holiday Park will strike an important balance between a focus on the tourist market and the local community.

For more information visit guildertonholidaypark.com.au

International Recognition for Ocean Beach Tourist Park

Ocean Beach Tourist Park, situated just off the Gold Coast highway in the popular tourist destination Miami Queensland, is in firm competition with some of the best holiday parks in the country. Despite competing with the many accommodation options in the busy Miami area, Ocean Beach Tourist Park has consistently received customer satisfaction ratings in excess of 97%, winning the family friendly Park the inaugural Tripadvisor Traveller’s Choice Award in September 2020.

The Tripadvisor Travellers Choice Award recognises the top 10% of accommodation providers worldwide, putting the Ocean Beach Tourist Park in the same company as four- and five-star luxury accommodation providers all over the world.

Heather Deeley, Executive Coordinator of Gold Coast Tourist Parks Lifestyle and Community, joined Belgravia Leisure’s Dan Cullen to present the 2020 Industry Award to Sue and John Palmer. Queensland State Manager Dan Cullen attributes the successful result to the tremendous teamwork between City of Gold Coast Tourist Parks, BelgraviaPRO and park managers Sue and John Palmer. “This is a great example of how collaboration and working together to meet a common goal has led to an incredible achievement,” he said.

Gold Coast Mayor Tom Tate said, “It is wonderful to see the Ocean Beach Tourist Park being recognised for the exceptional work they have done to exceed industry benchmarks in customer service. It’s a credit to the team there. All of our tourist parks offer world class service, evidenced by the strong numbers we are seeing at our parks as COVID restrictions ease and visitors return to the city.”

Sue and John Palmer have managed the Ocean Beach Tourist Park since December 2018, and they’ve been managing holiday parks for five years. It’s clear from speaking with Sue that they are passionate about providing the best possible guest experience for everyone who stays at Ocean Beach, and they were absolutely delighted to have received the TripAdvisor award this year.
When asked what makes a tourist park exceptional, Sue said, “Having contact with your guests and being knowledgeable about the industry is so important. Being caravanners ourselves, we understand the expectations of our guests. We take the time to walk around the park chatting to them and making them feel at home.”

Sue also believes that developing a good rapport with their guests is essential to providing good customer service. “We remember their names and site preferences, which makes them feel like we have gone the extra mile,” Sue explains.

Sue and John also organise activities and events for their guests to make their holidays extra special, such as discos, movies, food trucks, sausage sizzles, pancake breakfasts, craft classes, colouring competitions and much more. While some of these activities have been curtailed because of COVID-19, Sue is looking forward to reinstating them when restrictions are further eased.

BelgraviaPRO and Scenic Rim Regional Council Welcome New Managers of the Iconic Lake Moogerah Caravan Park

Lake Moogerah Caravan Park, located on the picturesque shores of Lake Moogerah, is surrounded by the Scenic Rim’s spectacular scenery. Imagine waking up to wide open spaces, an abundance of wildlife and a panaromic view of the surrounding mountains.

Katrina and Leif Pedersen are two very lucky people who enjoy this view every morning as they have recently been appointed as the new managers of the Lake Moogerah Caravan Park. Katrina and Leif have just completed their onboarding and inductions, but they are not new to leisure management, having concluded stints at many venues including Coolah Caravan Park, NRMA St Helens, Big 4 Deniliquin, Mclarenvale Caravan Park, Birdsville and Mystery Bay.

Both Katrina and Leif are avid campers, as their big rig on site demonstrates. They enjoy perceiving a venue from a guest’s perspective and looking for ways to exceed expectations, but had never expected one of their guests to be of the four-legged variety.

Lake Moogerah is a National Park and as such, does not allow pets on site. Much to Leif’s surprise, he recently found a stray cattle dog roaming the Park, obviously quite enjoying the weather and scenery.

Cattle dog Bruce resting on the Park Manager’s porch

“When it got dark and no owner appeared to claim him, we decided to keep him for the night,” said Katrina.

“He was so friendly and well behaved, we thought surely he must have a home nearby,” Leif added.

The next morning, Katrina and Leif drove their temporary guest to the Vet where his microchip identified him as ‘Bruce’, then took him home to be reunited with his family.

Scenic Rim Regional Council Mayor Greg Christensen said the Council was delighted to have Katrina and Leif on board to manage one of the region’s most loved camping grounds. Scenic Rim Regional Council looks forward to a continued partnership with BelgraviaPRO in delivering substantial upgrades to the Park including new amenity blocks, camping kitchen as well as upgrades to the footpaths and road infrastructure.

“These changes are set to make a big difference to the campers’ enjoyment during their stay, and importantly the works will help create jobs for local people,” Cr Christensen said.

With such beautiful surroundings and the upcoming upgrades, it would come as no surprise if Bruce decided to pay another visit to Leif and Katrina in the coming months.

A new chapter for Lake Moogerah Caravan Park

Scenic Rim’s Lake Moogerah Caravan Park new management team has settled in and are looking forward to a bustling September school holidays.

Karen Golden, General Manager Tourism and Wellness for BelgraviaPRO said they were excited to operate Lake Moogerah Caravan Park, with the team well-prepared for the upcoming holidays.

“The thriving rural landscape and natural attractions to the region provide opportunity to really change the visitor experience.

“We look forward to partnering with local producers and business, to create unique experiences where visitors can reconnect with nature and make memories that last a lifetime,” Karen said.

“Across Australia and New Zealand, BelgraviaPRO operates 18 parks where we focus on safety, guest experiences and success for our partners within the local region.

“As we continue to embed ourselves in the region, we look forward to contributing to tourism within Scenic Rim and the Lake Moogerah camping experience.”

Scenic Rim Regional Council Mayor Greg Christensen said the Council was delighted to have Belgravia on board to manage one of the region’s most loved camping grounds.

“After a competitive tender process earlier this year, the management contract was awarded to BelgraviaPRO due to their strong track record in leisure management.

“We acknowledge the Mason family who had previously managed the camping ground for many years,” he said.

Cr Christensen it was an exciting time for the many campers who love to stay at Lake Moogerah and enjoy camping out under the stars.

“Council has been very fortunate to receive almost $2.5 million in grants from the Queensland Government to upgrade the caravan park to a more modern standard,” Cr Christensen said.

“We’ve received a grant from the Queensland Government’s COVID Works for Queensland funding to upgrade the electrical infrastructure, and then we were successful in obtaining Unite and Recover funding to upgrade the facilities and amenities.

“This will include new amenity blocks, camping kitchen as well as upgrades to the footpaths and road infrastructure.

“These changes are set to make a big difference to the campers enjoyment during their stay, and importantly the works will help create jobs for local people,” Cr Christensen said.

Karen said the management team would work closely with the appointed contractors to ensure the minimal disruption to visitors.

“We know that visitors come out here to enjoy the ambience of the region, so we will be very mindful of working closely with Council and its contractors to make sure these very important works don’t impact the experience.”

Works on the upgrades will start in September 2020 and are expected to be completed by 30 June 2021.

The Lake Moogerah Caravan Park upgrades are a joint initiative of Scenic Rim Regional Council and the Queensland Government.

The Lake Moogerah Caravan Park electrical upgrade project is an initiative of the Queensland Government.

As part of the management changeover, Lake Moogerah Caravan Park has new contact details, website www.moogerahcamping.com.au and Facebook page.