Betty scraps plans for the quiet life as she becomes a ‘matriarch of the park’

Ocean Beach Tourist Park has been a permanent fixture on the stunning shores of Miami on Queensland’s Gold Coast for more than three decades – along with local legend Betty Thomasson.

The last remaining permanent resident at the park, Betty, 90, has lived through 34 summers at the park, watching the Gold Coast transform from a sleepy surfing village to the booming metropolis it has become today.

With the Gold Coast a magnet for international tourists, Betty decided to record their visits, starting a scrapbook earlier this year with a lovely Scottish couple who were visiting the park.

“It’s something Betty has decided to do in order to keep a record of some of the people she has met, but also to generate more awareness of the park, which is located on one of the best beaches in Australia,” said Gary Baldwin, Qld Regional Manager for Belgravia Leisure.

“Betty is an institution at the park. She is much-loved, so much that guests ask to be situated near her van when they return to the park.”

According to Mr Baldwin, Betty’s approach is unobtrusive, welcoming guests, hoping they enjoy their stay and that they remain safe during their further travels as well as sharing stories about her own life experiences.

“Betty sees it as her mission to become an ambassador for the park; the smiling face you see on arrival and departure,” Mr Baldwin said.

“Betty started her scrap book in February this year welcoming a Scottish couple followed by many others keen to share their stories and travels, whilst also hearing more about Betty’s story – her years living by the sea and the family she has created, including her five children, 12 grand and 16 great grandchildren,” he said.

Betty’s scrapbook now contains entries from 45 different nationalities that have visited the park throughout 2019 keeping the agile retiree busier than ever.

Back Due to Popular Demand !!

Are you interested in learning skills that will get you noticed in the tourism and holiday park industries? Have you been seeing employment positions advertised that require “RMS experience” …. but are not sure how to gain that experience?

BelgraviaPRO’s training team have just scheduled two “Introduction to RMS” short courses before the end of 2019 !! 
The dates for these courses are the 12th and 13th October and the 7th and 8th December.

The courses will be held at the stunning BIG4 Gold Coast Holiday Park, SE Queensland.

For further information about our course schedule and fees, or to secure your place in one of our upcoming courses, contact us today on


BelgraviaPRO’s New Registered Training Organisation

Congratulations to our training team – Natalie and Darren !

After many hours of working through the maze of compliance including all things Audit, we are more than happy to say that as well as being an amazing holiday park management company, BelgraviaPRO Pty.Ltd. is now also a Registered Training Organisation, RTO ID 45497.   We are still offering our training courses as normal but Natalie, Darren and the RTO team have lots of exciting things in the pipeline for our new RTO.

Watch this space !!

Release of the 2019 training calendar

BelgraviaPRO’s training arm, PRO Management have released dates for their 2019 training calendar, and they are offering two practical training courses in 2019. There are spaces available in two courses scheduled to be held at the BIG4 Gold Coast Holiday Park on the 20/05/19 – 02/06/19 and on the 29/07/19 – 11/08/19.

The training course involves two weeks practical work experience at a premier holiday park where you train in all departments of the park including housekeeping, outdoor operations and reception. Also, trainees that choose to stay at the park will receive a substantial discount on accommodation.

The two week course would suit those wanting to gain knowledge and skills relevant to a career in holiday parks, motels and/or resorts. This shorter course option is suitable for individuals wanting to gain valuable “hands-on” practical experience in a holiday park. To obtain a full, nationally-accredited qualification, there is an additional online theoretical component involved in the course. The theory of the full qualification is self-paced, with a 12 month timeframe to complete the Certificate, but it is possible to complete your training as quickly as you wish – as long as the two week practical component has been attended.

If you are interested in finding out more about PRO Management’s training options, please email us at

Staffing update from the Fraser Coast

Larry & Trish have recently moved from managing our Toorbul site to the Burrum Heads Caravan Park. They bring with them fantastic understanding of park management and have some great ideas for guest engagement. They are looking forward to building on what Burrum Heads has to offer. Meanwhile, Andy & Suzanne are new Park Managers for Toorbul Caravan Park. Andy has a trades background whilst Suzanne comes from the banking industry. Both are exceptionally guest focused and looking forward to building a new career. Over at Torquay, Bruce & Varee recently took over Management at Torquay Caravan Park. Both have experience in Park Management and look forward to welcoming guests to Torquay.

Ross & Jessica Threadgate recently became resident Managers for the Scarness Tourist Park. With a young family, they are acutely aware of providing value for a family holiday and are only too happy to pass on their local knowledge to keep the kids entertained. While over at Pialba, Cameron & Louise have recently commenced as resident Managers at the Pialba Tourist Park. Cameron & Louise have been valuable members of the team for several years! With their experience in park management, they are focused on providing exceptional guest experience.

Welcome to all of the teams! Head on over to the BelgraviaPRO Facebook page to see more!