Student Information (PRO Management)

Student Information

PRO Management

Enrolment Process

A snapshot of PRO Management’s enrolment process:

Step 1. Prospective trainee expresses an interest in undertaking training with us and contacts PRO Management (via email or by completing the online enquiry form).
Step 2. PRO Management responds and provides information via email, including details of the enrolment process, fees, training location and more.
Step 3. The prospective student reviews this information and if they would like to continue with the process, advises PRO Management of their wish to enrol in a training course.
Step 4. PRO Management registers the prospective student on the business’ student management system.
Step 5. Prospective trainee will receive an electronic version of the Student Handbook (including all student information) and an electronic link to enrol.
Step 6. PRO Management provides the prospective trainee with a quote of the fees that will be involved in the prospective trainee’s chosen training course/s.
Step 7. Prospective trainee reviews this information and if willing to progress, informs PRO Management.
Step 8. PRO Management will invoice the prospective trainee with relevant fees.
Step 9. Following the payment of a deposit, the trainee will be enrolled in their first unit of competency.

PRO Management’s entire enrolment process is set out in the Student Handbook provided to trainees via email, prior to their enrolment in any training course.

If you have any further questions about PRO Management’s enrolment process, please contact

Unique Student Identifier

The Unique Student Identifier (USI) is a reference number made up of 10 numbers and letters that:

  1. – creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations
  2. – will give you access to your training records and transcripts
  3. – can be accessed online, anytime and anywhere
  4. – is free and easy to create
  5. – stays with you for life.

If you are a new or continuing trainee undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.

How do I create a USI?

For a detailed step by step process on how to create a USI, please click below:

For more information on USIs, please click below:

Training Venues

BIG4 Gold Coast Holiday Park, QLD

Equipped with great facilities, spacious grounds and situated in a prime position for great family fun on the Gold Coast, the BIG4 Gold Coast Holiday Park is a popular park for all travellers. Visit the animals at the petting zoo, take a spin on the bike track, or sit back and relax at the resort style pool. The spacious conference room is a professional space well suited to groups and the park’s impressive facilities and beautiful grounds makes for a great training venue!

BIG4 Nelligen Holiday Park, NSW

Located on the banks of the Clyde River and only 10 minutes from Batemans Bay, NSW, BIG4 Nelligen Holiday Park is the perfect destination for an escape to nature. Surrounded by water, the park is great for fishing, boating and other water activities. With its expansive grounds, space to stretch the legs and great family friendly facilities, BIG4 Nelligen Holiday Park is a favourite for travellers of all ages. The resort pool, children’s splash park, jumping pillow and games room means that the kids will always have something to do. The airconditioned conference room located right on the river is well suited for social gatherings, meetings and makes for a comfortable training venue.

Government Funding

Interested in finding out more about opportunities to receive government funding to complete your training with PRO Management? Visit the Government Funding page to hear about these opportunities and view eligibility criteria.

RPL and Credit Transfer

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is offered to all students enrolling in a course with PRO Management. Recognition of Prior Learning is a process whereby the skills you have acquired from life, work experience, formal or informal training can be formally acknowledged and recognised, and can apply to one or more units of competency. In order to grant RPL, the assessor must be confident that the student is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in Australian Qualifications Framework accredited courses. The evidence may take a variety of forms and could include certification, references from past employers, testimonials from students and work samples. The assessor must ensure that the evidence is authentic, valid, reliable, current and sufficient. What this will mean for you, is that if it is granted, you do not have to repeat material you already know and you will be able to progress quickly to other units of competency. PRO Management appreciates the value of workplace and industry experience, and recognises that students will acquire vocational skills and knowledge from a variety of sources other than formal training.

Credit Transfer

PRO Management will recognise all AQF qualifications and statements of attainment issued by other registered training organisations. This means that if you achieve competency in units of competency, we are required to accept your statement of attainment as valid and reliable. You then won’t need to provide any additional information regarding these units.
If any ambiguity is detected when validating a student’s certification, PRO Management will seek verification from the relevant RTO before recognising the qualification or statement of attainment.

Privacy and Confidentiality

Privacy Notice

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

If you are not able to/unwilling to provide us with all required information, we will be unable to enrol you as a student in your chosen course.

How we use your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • – administration of VET, including program administration, regulation, monitoring and evaluatio
  • – facilitation of statistics and research relating to education, including surveys and data linkage
  • – understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at


You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact BelgraviaPRO to:

-request access to your personal information

-correct your personal information

-make a complaint about how your personal information has been handled

-ask a question about this Privacy Notice

Complaints and Appeals

PRO Management is dedicated to providing service of the highest standards. Click here to access our Complaints and Appeals Policy.