International Recognition for Ocean Beach Tourist Park

Ocean Beach Tourist Park, situated just off the Gold Coast highway in the popular tourist destination Miami Queensland, is in firm competition with some of the best holiday parks in the country. Despite competing with the many accommodation options in the busy Miami area, Ocean Beach Tourist Park has consistently received customer satisfaction ratings in excess of 97%, winning the family friendly Park the inaugural Tripadvisor Traveller’s Choice Award in September 2020.

The Tripadvisor Travellers Choice Award recognises the top 10% of accommodation providers worldwide, putting the Ocean Beach Tourist Park in the same company as four- and five-star luxury accommodation providers all over the world.

Heather Deeley, Executive Coordinator of Gold Coast Tourist Parks Lifestyle and Community, joined Belgravia Leisure’s Dan Cullen to present the 2020 Industry Award to Sue and John Palmer. Queensland State Manager Dan Cullen attributes the successful result to the tremendous teamwork between City of Gold Coast Tourist Parks, BelgraviaPRO and park managers Sue and John Palmer. “This is a great example of how collaboration and working together to meet a common goal has led to an incredible achievement,” he said.

Gold Coast Mayor Tom Tate said, “It is wonderful to see the Ocean Beach Tourist Park being recognised for the exceptional work they have done to exceed industry benchmarks in customer service. It’s a credit to the team there. All of our tourist parks offer world class service, evidenced by the strong numbers we are seeing at our parks as COVID restrictions ease and visitors return to the city.”

Sue and John Palmer have managed the Ocean Beach Tourist Park since December 2018, and they’ve been managing holiday parks for five years. It’s clear from speaking with Sue that they are passionate about providing the best possible guest experience for everyone who stays at Ocean Beach, and they were absolutely delighted to have received the TripAdvisor award this year.
When asked what makes a tourist park exceptional, Sue said, “Having contact with your guests and being knowledgeable about the industry is so important. Being caravanners ourselves, we understand the expectations of our guests. We take the time to walk around the park chatting to them and making them feel at home.”

Sue also believes that developing a good rapport with their guests is essential to providing good customer service. “We remember their names and site preferences, which makes them feel like we have gone the extra mile,” Sue explains.

Sue and John also organise activities and events for their guests to make their holidays extra special, such as discos, movies, food trucks, sausage sizzles, pancake breakfasts, craft classes, colouring competitions and much more. While some of these activities have been curtailed because of COVID-19, Sue is looking forward to reinstating them when restrictions are further eased.

BelgraviaPRO and Scenic Rim Regional Council Welcome New Managers of the Iconic Lake Moogerah Caravan Park

Lake Moogerah Caravan Park, located on the picturesque shores of Lake Moogerah, is surrounded by the Scenic Rim’s spectacular scenery. Imagine waking up to wide open spaces, an abundance of wildlife and a panaromic view of the surrounding mountains.

Katrina and Leif Pedersen are two very lucky people who enjoy this view every morning as they have recently been appointed as the new managers of the Lake Moogerah Caravan Park. Katrina and Leif have just completed their onboarding and inductions, but they are not new to leisure management, having concluded stints at many venues including Coolah Caravan Park, NRMA St Helens, Big 4 Deniliquin, Mclarenvale Caravan Park, Birdsville and Mystery Bay.

Both Katrina and Leif are avid campers, as their big rig on site demonstrates. They enjoy perceiving a venue from a guest’s perspective and looking for ways to exceed expectations, but had never expected one of their guests to be of the four-legged variety.

Lake Moogerah is a National Park and as such, does not allow pets on site. Much to Leif’s surprise, he recently found a stray cattle dog roaming the Park, obviously quite enjoying the weather and scenery.

Cattle dog Bruce resting on the Park Manager’s porch

“When it got dark and no owner appeared to claim him, we decided to keep him for the night,” said Katrina.

“He was so friendly and well behaved, we thought surely he must have a home nearby,” Leif added.

The next morning, Katrina and Leif drove their temporary guest to the Vet where his microchip identified him as ‘Bruce’, then took him home to be reunited with his family.

Scenic Rim Regional Council Mayor Greg Christensen said the Council was delighted to have Katrina and Leif on board to manage one of the region’s most loved camping grounds. Scenic Rim Regional Council looks forward to a continued partnership with BelgraviaPRO in delivering substantial upgrades to the Park including new amenity blocks, camping kitchen as well as upgrades to the footpaths and road infrastructure.

“These changes are set to make a big difference to the campers’ enjoyment during their stay, and importantly the works will help create jobs for local people,” Cr Christensen said.

With such beautiful surroundings and the upcoming upgrades, it would come as no surprise if Bruce decided to pay another visit to Leif and Katrina in the coming months.

A new chapter for Lake Moogerah Caravan Park

Scenic Rim’s Lake Moogerah Caravan Park new management team has settled in and are looking forward to a bustling September school holidays.

Karen Golden, General Manager Tourism and Wellness for BelgraviaPRO said they were excited to operate Lake Moogerah Caravan Park, with the team well-prepared for the upcoming holidays.

“The thriving rural landscape and natural attractions to the region provide opportunity to really change the visitor experience.

“We look forward to partnering with local producers and business, to create unique experiences where visitors can reconnect with nature and make memories that last a lifetime,” Karen said.

“Across Australia and New Zealand, BelgraviaPRO operates 18 parks where we focus on safety, guest experiences and success for our partners within the local region.

“As we continue to embed ourselves in the region, we look forward to contributing to tourism within Scenic Rim and the Lake Moogerah camping experience.”

Scenic Rim Regional Council Mayor Greg Christensen said the Council was delighted to have Belgravia on board to manage one of the region’s most loved camping grounds.

“After a competitive tender process earlier this year, the management contract was awarded to BelgraviaPRO due to their strong track record in leisure management.

“We acknowledge the Mason family who had previously managed the camping ground for many years,” he said.

Cr Christensen it was an exciting time for the many campers who love to stay at Lake Moogerah and enjoy camping out under the stars.

“Council has been very fortunate to receive almost $2.5 million in grants from the Queensland Government to upgrade the caravan park to a more modern standard,” Cr Christensen said.

“We’ve received a grant from the Queensland Government’s COVID Works for Queensland funding to upgrade the electrical infrastructure, and then we were successful in obtaining Unite and Recover funding to upgrade the facilities and amenities.

“This will include new amenity blocks, camping kitchen as well as upgrades to the footpaths and road infrastructure.

“These changes are set to make a big difference to the campers enjoyment during their stay, and importantly the works will help create jobs for local people,” Cr Christensen said.

Karen said the management team would work closely with the appointed contractors to ensure the minimal disruption to visitors.

“We know that visitors come out here to enjoy the ambience of the region, so we will be very mindful of working closely with Council and its contractors to make sure these very important works don’t impact the experience.”

Works on the upgrades will start in September 2020 and are expected to be completed by 30 June 2021.

The Lake Moogerah Caravan Park upgrades are a joint initiative of Scenic Rim Regional Council and the Queensland Government.

The Lake Moogerah Caravan Park electrical upgrade project is an initiative of the Queensland Government.

As part of the management changeover, Lake Moogerah Caravan Park has new contact details, website www.moogerahcamping.com.au and Facebook page.

COVID Safe Practices

Important Information 

We are open for business! We would like to reassure all of our Guests that we are operating with COVID safe plans in place. 

 Please read the following important information regarding COVID 

We are working to ensure our Park remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene and are taking extra precautions during this time. 

 STAYING ON TRACK 

This is no time to get complacent. More than ever, we should help continue to keep our Community and State safe!   

 IMPORTANT REMINDERS:  

  • If you have COVID-19 symptoms, even if mild, get tested  
  • Wash/sanitise your hands regularly. 
  • Keep 1.5 metres distance from others wherever and whenever you can.  
  • If you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the Park until you are feeling 100%. 

Our Priority is You 

Our number one priority is the health and safety of guests and staff. 

📱 Download the COVIDSafe app to protect your community and help us to find the virus faster.  

 Have a question? 

Our team are here to support you and answer any questions you may have.  Please reach out, give us a call or enquire below.

Check your email inbox for updates from us and keep following us on our Facebook page for updates. 

Eurobodalla Shire Council Campgrounds Back in Business After Devastating Bushfires

The Eurobodalla Shire has been at the centre of the fire grounds that affected the NSW south coast over the past couple of months — culminating in the dreadful events of New Year’s Eve when several hundred homes and numerous businesses were destroyed.

As ash and smoke fill the air, there is a palpable sense of loss and emptiness in the shire. BelgraviaPRO’s Operations Manager, Richard Lykke says “what was once a collection of tranquil seaside villages, full of happy families enjoying their summer breaks, looks more like a war zone.”

BelgraviaPRO staff have played an essential role in response to this crisis. Staff were well-prepared, having reviewed their EMPs and undertaken fire evacuation drills in the lead up to the peak season.

Lykke said, “they discharged all of their duties with distinction and represented BelgraviaPRO admirably.”

Moruya North Head and Mystery Bay Campgrounds were evacuated by Caretakers Andrew McArthy and Damon Hanson. The evacuation involved overseeing the safe and orderly removal of around 600 guests, numerous caravans, cars, boats, trailers, children and pets.

With only a narrow window of opportunity, staff members that were supervising the evacuation did so at the risk of being unable to get themselves through fire-affected roads to the north and south in time to defend their own homes and families.

At Dalmeny Campground, Managers Col Towers and Sue Parrey evacuated over one hundred sites. However, they elected to remain on-site themselves to look after several guests who were unable to leave due to traffic congestion, limited fuel supplies and complete collapse of telephone, Internet and Eftpos facilities.

Col and Sue also provided assistance and a safe haven for dozens of Dalmeny residents who, having been advised to leave their homes but unable to reach the official evacuation centre, sought refuge from the fire threat within the campgrounds.

They provided comfort, security and support in what was a very traumatic period. Col and Sue kept the amenities blocks open and operating, provided numerous snacks and warm cups of tea despite there being no power for several days. All the while, they always remained available for a word of encouragement and good cheer.

Pictured above are Col and Sue presenting a donation of $500 to the Dalmeny RFS Captain Greg Hill and one of his team members, to thank them for their support, guidance and advice during these events.

We’re happy to announce that the campgrounds have re-opened for business, all the major highways are now open and safe.

Slowly but surely, things are going back to normal for The Eurobodalla Shire as the community comes together when we need it most.